Effective Date: May 11, 2026
Welcome to Astrozon LLC. We are committed to delivering your orders in a safe, timely, and reliable manner. Please review our shipping policy carefully before
placing an order.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of high order volumes or unforeseen delays, processing times may be extended.
Customers will be notified accordingly.
2. Shipping Methods & Delivery Time
We ship orders across the United States using trusted courier partners such as USPS, UPS, FedEx, and other reliable carriers.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
- Freight or Bulk Orders: Delivery timelines may vary depending on destination and order size.
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
3. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, dimensions, and destination.
- Free shipping promotions may be offered on selected products or order values.
- Additional shipping charges may apply for oversized, bulk, or special handling items.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.
Customers can track their shipment through the courier’s official website.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Astrozon LLC is not responsible for delays, lost shipments, or additional charges caused by:
- Incorrect shipping addresses
- Incomplete address details
- Failed delivery attempts
- Refused shipments
If an order is returned due to incorrect information, additional shipping fees may apply for reshipment.
6. Damaged, Lost, or Delayed Shipments
If your package arrives damaged, delayed, or is marked as delivered but not received, please contact us within 5 business days of the delivery date.
Customers should retain all packaging materials and provide photos of damaged items when submitting claims.
We will work with the shipping carrier to investigate and resolve the issue.
7. International Shipping
Currently, international shipping availability may vary depending on product category and destination country.
Customers are responsible for any customs duties, import taxes, brokerage fees, or additional charges imposed by their country.
Astrozon LLC is not responsible for delays caused by customs clearance procedures.
8. Bulk & Wholesale Orders
For large wholesale or bulk orders, shipping arrangements may differ based on pallet size, freight requirements, and destination.
Our sales or logistics team will provide estimated shipping schedules and freight details for bulk shipments.
9. Delivery Issues
If you experience any delivery-related issues, please contact our support team:
Astrozon LLC
Email: sales@localhost
Phone: +1 (832) 224-1615
Website:
https://astrozon.us/
10. Policy Updates
Astrozon LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.
By placing an order with Astrozon LLC, you agree to the terms outlined in this
Shipping Policy.
Billing
11. Payment Methods
We accept major credit and debit cards — Visa, Mastercard, American Express and Discover — along with PayPal, Apple Pay and Google Pay. The methods available to you are shown at checkout before you pay.
12. Currency and Pricing
All prices are listed in US dollars (USD). Your bank or card issuer may apply its own currency conversion or foreign transaction fee if your card was not issued in the United States; those charges are set by them, not by us.
13. When Payment Is Taken
Payment is taken once, at the time the order is placed. We do not store card details, and we never set up recurring charges without your explicit consent. An order confirmation is emailed within minutes of a successful payment — if you do not receive one, the payment did not complete and no funds will have left your account.
14. Billing Address
The billing address entered at checkout must match the address registered to your payment method. A mismatch is the most common reason for a declined payment. You may enter a different delivery address at checkout without affecting this.
15. Sales Tax
Sales tax is applied where state law requires it, calculated on the delivery address, and shown on the order summary before payment. Tax is never added after an order is placed.
16. Failed or Declined Payments
Where a payment is declined, the order is not created and no goods are reserved. Any pending authorisation released by your bank typically clears within 3–5 business days. You are welcome to try an alternative payment method.
17. Refunds
Refunds are issued to the original payment method only. Once processed on our side, the funds usually appear within 5–10 business days depending on your bank. Full terms are set out in our Return & Refund Policy.
18. Billing Queries and Chargebacks
If you do not recognise a charge, or believe you have been billed incorrectly, contact us before opening a dispute with your bank — we can almost always resolve it faster than a chargeback, and we would rather put it right ourselves.