FAQs
Everything people usually want to know before ordering. If yours is not here, ask us — the answer arrives from a person, not a bot.
Orders & Shipping
How much does shipping cost?
Nothing. Shipping is free on every order to the United States, with no minimum spend and no code to enter — the price you see is the price you pay.
How long will my order take?
Orders are processed within 1–3 business days. Standard delivery then takes 3–7 business days, and expedited 1–3. Orders placed at a weekend or on a public holiday start processing the next business day.
Where do you ship from?
Everything ships from our own US warehouse at 2990 Congressman Lane, Dallas, TX 75220, USA. Nothing is drop-shipped from overseas, so there are no customs charges and no month-long wait.
Do you ship outside the United States?
Not at the moment. International shipping may be offered on request for larger orders — email us and we will tell you honestly whether we can do it.
How do I track my order?
A tracking number reaches you by email as soon as the parcel leaves us. If it has not arrived within 48 hours of your shipping confirmation, check your spam folder and then get in touch.
My parcel arrived damaged. What now?
Photograph the box and the contents before unpacking any further, then contact us within 48 hours of delivery. Damage in transit is our problem to solve, not yours.
Payment & Billing
What payment methods do you accept?
Major credit and debit cards — Visa, Mastercard, American Express and Discover — as well as PayPal, Apple Pay and Google Pay. Whatever is available to you appears at checkout.
What currency are prices in?
All prices are in US dollars and include no hidden fees. Your bank may apply its own conversion charge if your card is not issued in the United States.
When am I charged?
Once, when you place the order. Nothing is taken before that and nothing recurring is set up. You will have an emailed confirmation within minutes; if it does not arrive, the order did not go through.
Is my payment information safe?
Card details are handled by the payment provider over an encrypted connection and never touch our servers or our staff. We store the order, not your card.
Do you charge sales tax?
Sales tax is applied where state law requires it and is shown on the order summary before you pay, never added afterwards.
Returns & Guarantee
What is your returns policy?
You have 14 days from delivery to change your mind and get a full refund — no questions asked. Items should be in the condition they arrived in.
How long does a refund take?
Refunds go back to the method you paid with once the return reaches us, usually within 5–10 business days depending on your bank.
Are your products genuine?
Every item is an official licensed edition sourced through legitimate distribution. We do not stock bootlegs, unlicensed reprints or grey imports, and we will say so plainly if we cannot get something.
Products & Bulk Orders
Can I order in bulk for a school, library or shop?
Yes. Volume pricing, a single point of contact and delivery planned around your timeline — tell us the titles and quantities and you will have a quote within 48 hours. Start here: https://astrodistribution.com/
Something I want is out of stock. Will it return?
Usually, and often within a few weeks. Email us the title and we will tell you when it is due back rather than leaving you to keep checking.
How do I get in touch?
Email sales@astrozon.us or call +1 (929) 394-0870. A real person answers, Monday to Saturday.