Effective Date: May 11, 2026 At Astrozon LLC, customer satisfaction is important to us. This Return & Refund Policy explains the terms and conditions for returns, refunds, replacements, and exchanges for products purchased through our website https://astrozon.us/.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to the following conditions:

• The item must be unused, unopened, and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.
• Certain items may not qualify for return due to hygiene, clearance, digital, customized, or final sale restrictions.

Astrozon LLC reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally non-returnable:

• Opened or used products
• Digital products or downloadable content
• Clearance or final sale items
• Customized or special-order products
• Products damaged by misuse or improper handling

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. To process the claim, customers may be required to provide:

• Order number
• Photos of the item and packaging
• Description of the issue

After verification, we may offer:

• Replacement
• Refund
• Store credit
• Exchange

based on the nature of the issue.

4. Return Process

To initiate a return request, customers must contact our support team before returning any product. Unauthorized returns may not be accepted. Return requests should include:

• Customer name
• Order number
• Reason for return
• Supporting photos (if applicable)

Once approved, return instructions and the return shipping address will be provided.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error.
• Original shipping charges are non-refundable unless otherwise stated.
• We recommend using a trackable shipping service for returns.

Astrozon LLC is not responsible for lost or damaged return shipments.

6. Refund Process

Once the returned item is received and inspected, customers will be notified regarding approval or rejection of the refund. Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider and financial institution. Refund timing may vary due to banking or card processing delays.

7. Exchanges

Exchanges may be offered for defective, damaged, or incorrectly shipped items, subject to product availability.

8. Order Cancellations

Customers may request order cancellation before the order has been processed or shipped. Orders already shipped cannot be canceled and must follow the return process.

9. Chargebacks & Fraud Prevention

Customers are encouraged to contact Astrozon LLC directly before filing chargebacks or payment disputes. Fraudulent chargebacks or abuse of refund policies may result in order restrictions or account limitations.

10. Policy Changes

Astrozon LLC reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.

11. Contact Information

For return or refund inquiries, please contact us: Astrozon LLC Email: sales@astrozon.us Phone: +1 (832) 224-1615 Website: By placing an order with Astrozon LLC, you acknowledge and agree to this Return & Refund Policy.